General Information

We process and ship all orders within 24-48 hours of receipt (unless otherwise stated). Orders are processed and shipped during regular business hours (Monday through Saturday 9:00 AM – 5:00 PM CST, excluding national holidays).

Are there any additional shipping charges?

Shipping Charges:
Below Rs 499 – Delivery charges Rs 110/-
Above Rs 499 – FREE Delivery

Canceling Your Order

Our system is set up to get your products to you as quickly as possible, Once order shipped it can not be cancelled. For Order cancelation you have to mail and call to customer support number.

Returns

Once Product is Delivered it can not be return or replace. if the product received damage you have to share us opening video of product on Email and WhatsApp Number.

How long will the entire return process take?

It can take up to 10 days or longer for us to receive your return, depending on your location and which courier service you use. Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your return.

When will my order be delivered?

• • 4-7 Working Days Delivery* Available on Major Cities* and Pincodes* of Rajasthan, Gujarat, Maharashtra, Madhya Pradesh, Punjab, Delhi, Haryana.

• • For Other Locations, we usually deliver within 5-10 working days of placement or processing of the order.

• • When Order is Shipped through India Post, the delivery may take around 10-15 working days from placement or processing of the order.

• • Delivery often depends upon the distance of our Head office to your shipping address.
    
    

Note(*): For villages and Remote Areas Customers may face delayed delivery.

Can I request delivery to an international shipping address?

At the moment, HerbalValley only delivers within India. For international shipments mail us at sales@absolutegoods.in

Where do I send my return?

Please make sure that the following address is clearly printed/written on your returns parcel with the HerbalValley Order Bill. If you receive a damaged product, the shipping costs will be borne by the customer. Please also include the original invoice as proof of purchase with the return:

ABSOLUTE GOODS.
HerbalValley
Unit No 431 5th Floor
Westend Mall, Janakpuri West, West Delhi 
Delhi-110058, Delhi, India.

You can call up our customer support at

+91 9811532500, +91 7009917080 

or drop a mail at 
sales@absolutegoods.in